Refund policy

Thank you for choosing Twin Grabado. Due to the personalized nature of our products, we regret to inform you that we do not offer refunds or exchanges for custom engraved jewelry once the order has been placed and the customization process has begun.

Please review your order carefully before submitting it to ensure that all details, including spelling, dates, and design preferences, are accurate. Once your order is confirmed and the customization process has started, changes or cancellations may not be possible.

In the event of a manufacturing defect or an error on our part, we will gladly work with you to rectify the issue and provide a suitable solution, such as a replacement or store credit.

We strive to provide high-quality custom engraved jewelry and excellent customer service. If you have any questions or concerns about your order, please contact our customer service team, and we will do our best to assist you.

By placing an order from Twin Grabado, you acknowledge and agree to our no refund policy as outlined above.

Thank you for your understanding and for choosing Twin Grabado.